Client Complaints’ Procedure

Client complaints' procedure

We are committed to providing the highest quality service to our clients but accept that from time to time difficulties and misunderstandings may arise.

If you have any problems, please discuss your concerns with your primary contact partner. If, after such discussions, you feel that the matter has not been adequately resolved, please ask to be referred to the partner of the Firm appointed to handle client complaints.

If the problem cannot be resolved using this procedure, clients may wish to contact the relevant regulatory authority (as indicated in the Terms of Business for that matter) or the Legal Ombudsman, which operate complaints and redress schemes.  Normally, a client would need to bring a complaints to the Legal Ombudsman within six months of receiving a final written response from us about their complaint or within six years of the act or omission occurred.

Further information about the Legal Ombudsman and the procedures involved in raising a complaint through them can be found on their website, or by calling them on 0300 555 0333.